REVSET LABS · EXPERT GUIDE·CRM & Contacts

Fixing Twilio Call Events Not Working in GoHighLevel

1,033 words·4 min read·Updated 27 April 2026·beginner·

Arsalan ZaffarLinkedIn

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Quick Answer

To fix Twilio call events not working in GoHighLevel, you must correctly configure your Twilio phone numbers within GoHighLevel and ensure related call event workflows are active. Go to Settings → Phone Numbers to adjust number settings, and Automation → Workflows to manage event processing. This process typically takes 10-15 minutes.

Key Takeaways

✓Always configure or re-save Twilio numbers directly within GoHighLevel to ensure proper webhook registration.
✓Verify that the 'Incoming Call Webhook' and 'Missed Call Webhook' settings are correctly applied for each Twilio number in GHL.
✓Activate specific workflows in GoHighLevel that are triggered by 'Call Status' to process call events.
✓Test call event logging immediately after making any configuration changes to confirm functionality.
✓Regularly check your GoHighLevel location settings and user assignments for phone numbers to prevent routing issues.

Why Are My GoHighLevel Call Events Not Working?

Accurate call event tracking is crucial for any business using GoHighLevel. It powers your automations, provides vital reporting data, and ensures you never miss a lead interaction. When Twilio call events stop working, it means GoHighLevel isn't receiving the real-time updates it needs about incoming, outgoing, or missed calls. This can lead to missed opportunities, inaccurate reporting, and broken workflows.

Understand Common Causes — Call event issues usually stem from incorrect phone number configuration within GoHighLevel, misconfigured Twilio webhooks, or inactive automation workflows. Sometimes, a simple setting change can resolve the problem.

Verify Twilio Account Connection — Before troubleshooting specific numbers, confirm your main Twilio account is correctly linked to your GoHighLevel location. Go to Settings → Phone Numbers and check the Twilio tab to ensure your account details are active.

Confirm Correct Location Selection — Ensure you are working within the correct sub-account or location where the problematic phone number is assigned. Incorrect location selection can lead to confusion and applying fixes to the wrong settings.

Check Phone Number Ownership — Verify that the specific Twilio phone number experiencing issues is listed and active under your GoHighLevel location. Go to Settings → Phone Numbers and locate the number in question.

⚠️ Never make direct changes to webhook URLs within your Twilio console unless specifically instructed by GoHighLevel support. GoHighLevel manages these URLs automatically when you configure numbers within its platform.

🔥 Pro Tip

Regularly review your GoHighLevel location's Settings → Business Info to ensure contact information and time zones are accurate. This impacts call routing and event timestamps.

How Do I Configure Twilio Numbers for Call Events in GoHighLevel?

The most common reason for call events not working is an incorrect or outdated configuration of your Twilio phone numbers within GoHighLevel. This section guides you through ensuring each number is set up to properly communicate call events back to your platform.

Navigate to Phone Number Settings — From your GoHighLevel dashboard, click on Settings in the left-hand menu. Then, select Phone Numbers to access your list of active phone numbers.

Edit Your Twilio Number — Locate the specific Twilio phone number that is not logging call events correctly. Click the pencil icon next to this number to open its configuration settings.

Set Call Routing Options — Within the phone number settings, find the 'Forward Calls To' section. Choose how you want incoming calls to be handled. You can select a specific User, an external Phone Number, or Voicemail. This setting is crucial for directing calls.

Verify and Apply Webhook URLs — After setting the call routing, GoHighLevel automatically populates the 'Incoming Call Webhook' and 'Missed Call Webhook' fields with its internal system URLs. Ensure these fields are visible and contain valid GoHighLevel URLs. If they appear blank or incorrect, simply re-select your preferred 'Forward Calls To' option and proceed to save, which will refresh these webhook URLs.

Enable Call Recording (Optional but Recommended) — If you wish to record all calls associated with this number, ensure the Enable Call Recording checkbox is ticked. This setting ensures recordings are captured and linked to the contact's activity.

Update Number Settings — After making all necessary adjustments, click the Update button at the bottom of the phone number configuration screen. This action saves your changes and pushes the updated settings, including the webhooks, to Twilio.

🔥 Pro Tip

Always test your phone number immediately after updating its settings. Call the number from an external phone and check the contact's activity log in GoHighLevel to confirm that the call event is recorded and, if enabled, that a recording is present.

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How Do I Process Call Events with GoHighLevel Workflows?

Even with correctly configured phone numbers, GoHighLevel needs workflows to take action on the received call events. Workflows allow you to log calls, create opportunities, send notifications, or trigger other automations based on call status. This section ensures your workflows are set up to process these events effectively.

Access GoHighLevel Workflows — From your GoHighLevel dashboard, click on Automation in the left-hand menu. Then, select Workflows to view your existing automation sequences.

Review Existing Call Event Workflows — Scan your list of workflows for any that use 'Call Status' as a trigger. Open these workflows to ensure they are active and configured to handle the specific call events you expect, such as 'Incoming Call' or 'Missed Call'.

Create a New Call Event Workflow (If Needed) — If you don't have a workflow for call events, or if you want to create a new one for testing, click Create Workflow. Choose Start from Scratch or select a relevant recipe.

Configure the Call Status Trigger — Add a new workflow trigger by clicking Add new Workflow Trigger. Select Call Status from the available triggers. Configure the trigger to fire on specific statuses like 'Incoming Call', 'Outgoing Call', 'Missed Call', or 'Voicemail'.

Add Actions to Your Workflow — Once the trigger is set, add actions that you want GoHighLevel to perform when a call event occurs. Common actions include Add Tag, Create/Update Opportunity, Send Internal Notification, or Send SMS/Email.

Publish and Test Your Workflow — After setting up your workflow, ensure its status is set to Published in the top right corner. Then, perform a test call to the configured Twilio number and check the contact's activity log to confirm the workflow fired correctly.

⚠️ A workflow must be 'Published' to be active. Draft workflows will not process any events, even if their triggers are correctly configured.

🔥 Pro Tip

Create a simple 'Call Event Test' workflow that just adds a tag like 'Call_Received_TEST' to a contact. This allows you to quickly verify that call events are being processed by GHL without affecting your main automations.

Troubleshooting Common Issues

⚠️ If you see calls in Twilio logs but not in GoHighLevel's contact activity.

Revisit Settings → Phone Numbers, edit the specific number, and re-save its settings to refresh the GoHighLevel webhooks. Ensure 'Incoming Call Webhook' and 'Missed Call Webhook' fields are populated.

⚠️ If incoming calls don't trigger any events or forward correctly.

Check the 'Forward Calls To' setting for your Twilio number under Settings → Phone Numbers. Ensure it's correctly assigned to an active user or a valid external number.

⚠️ If call recordings are missing from contact timelines.

Edit the Twilio phone number under Settings → Phone Numbers and verify that the Enable Call Recording checkbox is selected and saved.

⚠️ If an existing 'Call Status' workflow is not firing.

Go to Automation → Workflows, open the workflow, and confirm it is Published. Also, check the workflow's trigger conditions to ensure they match the actual call event status.

⚠️ If outbound calls made from GoHighLevel are not being logged.

Ensure the user making the outbound calls has their phone number correctly linked to their user profile under Settings → My Staff. Also, verify the Twilio number used for outbound calls is correctly configured.

Common Mistakes to Avoid

→Forgetting to click 'Update' after making changes to phone number settings, preventing new configurations from taking effect.
→Assuming call events will automatically trigger actions without an active 'Call Status' workflow in GoHighLevel.
→Manually changing webhook URLs directly in the Twilio console, which can override GoHighLevel's automatic configuration.
→Having conflicting call routing settings, such as forwarding to an inactive user or an incorrect external number.
→Not testing the call event functionality immediately after making configuration adjustments, leading to delayed discovery of issues.

Frequently Asked Questions

QWhat is the correct webhook URL to use for Twilio call events in GoHighLevel?

You do not manually enter the webhook URL for Twilio call events in GoHighLevel. When you configure a Twilio phone number within GoHighLevel under **Settings → Phone Numbers** and save its settings (especially the 'Forward Calls To' option), GoHighLevel automatically sets the correct internal system webhook URLs for 'Incoming Call Webhook' and 'Missed Call Webhook'. The key is to ensure these settings are saved correctly within GHL's interface.

QHow do I ensure call recordings are properly linked to contacts in GoHighLevel?

To ensure call recordings are linked to contacts, first, enable call recording for your Twilio number by going to **Settings → Phone Numbers**, editing the number, and checking the 'Enable Call Recording' box. Second, ensure calls are routed to a user or contact within GoHighLevel. The system automatically associates the recording with the contact involved in the call.

QWhy are my missed calls not creating opportunities in GoHighLevel?

If missed calls are not creating opportunities, you likely have an issue with your workflow. Go to **Automation → Workflows** and check any workflows triggered by 'Call Status'. Ensure there is a workflow specifically configured to trigger on 'Missed Call' status and that it includes an action to 'Create/Update Opportunity'. Also, confirm the workflow is 'Published'.

QCan I use different webhook URLs for different Twilio numbers in GoHighLevel?

GoHighLevel internally manages the specific webhook URLs for Twilio numbers configured within its platform. While Twilio itself allows different webhooks, GoHighLevel's system ensures all call events from numbers configured in GHL point to its central processing. You manage call routing and event processing through GoHighLevel's phone number settings and workflows, not by manually adjusting individual webhook URLs.

QWhat should I do if my Twilio account is connected but calls still aren't logging?

If your Twilio account is connected but calls aren't logging, start by verifying individual phone number configurations under **Settings → Phone Numbers**. Ensure each number has its 'Forward Calls To' and webhook settings correctly applied by re-saving. Then, check your **Automation → Workflows** to confirm that relevant 'Call Status' workflows are active and published to process these events. Finally, review contact activity to see if any partial logging is occurring.

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Arsalan Zaffar

Revset Labs · Revenue Systems · 78+ GHL Builds

Arsalan writes GHL guides from real build experience — 78+ systems, $9.2M in client pipeline. Wharton, CXL & Google certified.

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Tags:GoHighLevelTwilioCall TrackingWebhooksPhone NumbersWorkflowsAutomation