How to Remove Ability to Adjust Timezones When Scheduling in GoHighLevel

To prevent contacts from adjusting timezones when scheduling appointments in GoHighLevel, go to Settings → Business Profile. Scroll to the "General" section and activate the Disable Contact Timezone checkbox. This ensures all bookings align with your business's set timezone and takes less than 2 minutes.

• ✓Disable contact timezone to enforce consistent scheduling in your business's local time.
• ✓Always verify your GoHighLevel sub-account's default business timezone for accurate bookings.
• ✓Activating this feature removes the timezone selection dropdown from all your booking calendars.
• ✓Consistent timezone settings prevent client confusion and minimize scheduling errors.
• ✓Test your calendar links after making timezone adjustments to confirm the changes are active.

How to Disable Contact Timezone for Scheduling?

Disabling the contact timezone feature in GoHighLevel is crucial for businesses that operate within a single, defined time zone. This prevents clients from booking appointments in their local time zone, which might differ from your business's operating hours. By disabling this, you ensure all scheduled appointments automatically align with your business's local time, reducing confusion and preventing scheduling conflicts for your staff.

1

Access Business Settings — Click Settings from the main left-hand navigation menu in your GoHighLevel dashboard. This action opens your sub-account's configuration options.

2

Navigate to Business Profile — Select Business Profile from the list of settings options. This section is where you manage all the fundamental information about your business.

3

Locate General Section — Scroll down the Business Profile page until you find the "General" section, typically located on the right side. This area contains various global preferences for your business.

4

Activate Disable Contact Timezone — Check the box labeled Disable Contact Timezone. This instantly removes the option for contacts to select their own timezone when using your booking calendars.

5

Save Your Changes — Click the Update Business Info button at the bottom of the page. This saves your new setting, and the contact timezone feature is now disabled across all your calendars.

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How to Set Your Business's Default Timezone?

When you disable the contact timezone, every appointment booked through your GoHighLevel calendars will default to your business's set timezone. It is critically important to ensure this setting is accurate. An incorrect business timezone can lead to appointments being scheduled at the wrong time for both your staff and your clients, even if the contact timezone is disabled.

1

Access Business Profile — Go to Settings → Business Profile from your GoHighLevel dashboard. This is the same location where you manage other core business details.

2

Find Time Zone Field — Scroll down the page to the "Business Physical Address" section. Look for the Time Zone dropdown field within this area.

3

Select Your Correct Time Zone — Click the dropdown menu and choose the precise time zone that corresponds to your business's physical location. This ensures all your calendar availability and booked appointments reflect your actual local time.

4

Save Time Zone Setting — Click the Update Business Info button at the bottom of the page. Your business's default timezone is now correctly configured and will apply to all scheduling.

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What Your Contacts See When Booking Appointments

Understanding the client experience is key. When the contact timezone feature is disabled, the booking process for your clients becomes simpler and more direct. They will no longer see an option to adjust the timezone, ensuring all selections are made based on your business's established local time.

1

Calendar Widget Appearance (Disabled) — With Disable Contact Timezone activated, your GoHighLevel calendar widget will display available appointment slots without any timezone selection dropdown. All times shown are automatically in your business's default timezone, providing a streamlined booking experience.

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2

Calendar Widget Appearance (Default/Enabled) — If the contact timezone feature were enabled, the calendar widget would present a dropdown menu. This menu allows your contacts to choose their preferred timezone, letting them view appointment slots adjusted to their local time.

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Troubleshooting Common Issues

Common Mistakes to Avoid

• →Forgetting to click the 'Update Business Info' button after making any changes to timezone settings.
• →Not verifying the business's *own* default timezone after disabling the contact timezone option.
• →Assuming the 'Disable Contact Timezone' setting applies to all sub-accounts (it's a per-sub-account setting).
• →Failing to test the calendar link from a client's perspective to confirm the timezone selector is gone.
• →Misunderstanding the difference between the 'contact timezone' (what clients see) and the 'business timezone' (your default).

Frequently Asked Questions

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