How to Setup Automatic Calls and Voicemail Drops in GoHighLevel

To set up automatic calls and voicemail drops, go to Automation → Workflows in your GoHighLevel sub-account. You will create or edit a workflow and add a "Voicemail" action with your pre-recorded audio file. This essential setup takes approximately 5-10 minutes to complete.

• ✓Always secure prior express consent from contacts before sending automated voicemail drops to ensure legal compliance.
• ✓Prepare your voicemail audio files in MP3 or WAV format, ideally at 64kbps, for optimal delivery and quality within GoHighLevel.
• ✓Utilize GoHighLevel Workflows to automate voicemail drops, setting specific triggers like 'Contact Changed' or 'Appointment Status' for precise timing.
• ✓Thoroughly test your voicemail drop workflows with a test contact before publishing to a live audience to verify functionality and message delivery.
• ✓Be aware of daily voicemail drop limits which increase over time; contact GoHighLevel support if you require higher volumes for your campaigns.

What are Automatic Calls and Voicemail Drops?

Automatic calls and voicemail drops in GoHighLevel allow you to deliver pre-recorded audio messages directly to a contact's voicemail inbox without their phone ever ringing. This powerful feature enables you to communicate important information efficiently and at scale, maintaining a personal touch even with high volumes of outreach. It reduces interruptions for your contacts while ensuring your message is heard. This automation is perfect for various scenarios, from confirming appointments and recovering no-shows to nurturing new leads. By integrating voicemail drops into your workflows, you can significantly improve follow-up speed, enhance responsiveness, and streamline your communication strategy, ensuring consistent engagement with your audience.

What You Need Before Setting Up Voicemail Drops

Before you can implement automatic calls and voicemail drops, you must ensure your GoHighLevel sub-account is properly configured and you have the necessary assets ready. These prerequisites are crucial for the legal and technical success of your campaigns. Taking these steps upfront will save you time and prevent potential issues during setup.

How to Setup Automatic Voicemail Drops in GoHighLevel Workflows

GoHighLevel Workflows are the engine for automating your voicemail drops. By following these steps, you will create a sequence that automatically delivers your pre-recorded message to contacts based on specific triggers. This ensures timely and consistent communication without manual intervention, making your outreach highly efficient.

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Access GoHighLevel Workflows — From your GoHighLevel sub-account's left navigation menu, click Automation, then select Workflows. This area is where you manage all your automated sequences. You can either open an existing workflow to add a voicemail drop or click + Create Workflow to start a new one.

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Start a New Workflow (If Applicable) — If you are building a new automation, click + Start from scratch and then Create New Workflow. Give your workflow a clear, descriptive name that reflects its purpose, such as 'New Lead Voicemail Drop' or 'Appointment No-Show Voicemail'.

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Choose a Workflow Trigger — Click + Add New Workflow Trigger to define the event that starts your voicemail drop. Select a relevant trigger for your campaign, such as Contact Changed, Appointment Status, Form Submitted, or Survey Submitted. This trigger determines precisely when the voicemail is sent.

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(Optional) Assign the Contact to a User — Click the + icon below your trigger to add an action. Search for and select Assign to User. Choose a specific user from the dropdown menu if you want these contacts routed to a dedicated team member. You can also enable Only Apply To Unassigned Contacts if you only want to assign contacts that don’t already have an owner. Click Save Action to confirm your selection.

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Add the Voicemail Action — Click the + icon again to add your next action in the workflow sequence. Scroll or search for Voicemail and select it. This action is the core component that sends your pre-recorded message to the contact's voicemail.

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Upload Your Voicemail Audio File — Within the Voicemail action settings, click the upload button to select your prepared MP3 or WAV audio file from your computer. Double-check that the file meets the recommended 64kbps quality for optimal performance. Click Save Action once your file is uploaded and configured.

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Review and Publish Your Workflow — Carefully review all steps in your workflow to ensure they are ordered correctly and function as intended. Once you are satisfied with your setup, click Save at the top right of the workflow builder, then toggle the workflow from Draft to Publish to activate it. Your automatic voicemail drops will now begin to execute based on your chosen trigger.

Troubleshooting Common Issues

Common Mistakes to Avoid

• →Forgetting to obtain prior express consent from contacts, leading to legal non-compliance and potential penalties.
• →Using audio files that are too large, in unsupported formats, or of poor quality, which can cause delivery issues or a bad recipient experience.
• →Not thoroughly testing the voicemail drop workflow with a test contact before publishing, which can result in unexpected behavior or missed messages.
• →Ignoring the daily voicemail drop limits, causing campaigns to halt prematurely and missing outreach opportunities.
• →Creating overly complex workflows with too many conditional branches, making it difficult to troubleshoot if a voicemail drop fails to send.

Frequently Asked Questions

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