Brand Your GoHighLevel Web App: Set Up a Custom Domain

To brand your GoHighLevel desktop web app with a custom domain, create a CNAME record at your DNS provider pointing to `whitelabel.ludicrous.cloud`. Then, add this full subdomain in Agency View → Settings → Company → Whitelabel → Whitelabel Domain and click Update. This process typically takes 15-30 minutes for DNS propagation and SSL issuance.

• ✓Always use a subdomain (e.g., `app.yourdomain.com`), not your root domain, for the web app.
• ✓Point your CNAME record to `whitelabel.ludicrous.cloud` exactly for proper setup.
• ✓Ensure no other DNS records (like A records) conflict with your chosen subdomain.
• ✓Upload your agency logo and specify legal links in **Agency Settings** for a complete branded experience.
• ✓If using Cloudflare, set the CNAME to 'DNS only' (grey cloud) to allow SSL provisioning.

What is a Custom Domain for Your GoHighLevel Web App?

A custom domain for your GoHighLevel desktop web app allows you to brand the login portal and the application's URL with your own subdomain. Instead of clients seeing `app.gohighlevel.com`, they will use an address like `app.yourdomain.com`. This setup provides a professional, consistent experience for your clients. GoHighLevel securely hosts the application, while your custom domain ensures your brand remains front and center throughout their usage.

Why Use a Custom Domain for Your GoHighLevel Web App?

Using a custom domain for your web app offers significant benefits that enhance your agency's professionalism and client experience. It is a critical step in fully branding your GoHighLevel platform. This configuration ensures brand consistency by displaying your name, logo, and URL across the entire login and application experience. It builds trust and professionalism, reassuring clients they are in the right place when they log in. Your clients benefit from simplified access with a memorable URL, and GoHighLevel automatically issues an SSL certificate for secure HTTPS access once your DNS settings are correct. Moreover, it keeps your login and app domain distinct from your marketing websites and email sending domains, maintaining a clear separation of concerns.

How Do You Set Up Your Custom GoHighLevel Web App Domain?

Setting up your custom domain for the GoHighLevel web app involves a few crucial steps. Follow them in order to ensure quick DNS propagation, automatic SSL issuance, and a smooth launch of your branded login portal.

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Create Your CNAME Record at Your DNS Provider — Log in to your domain registrar or DNS hosting provider (e.g., GoDaddy, Cloudflare, Namecheap). Navigate to your domain's DNS management settings to add a new record. Create a CNAME record with the Host/name as your desired subdomain (e.g., `app` for `app.yourdomain.com`) and the Value/target as `whitelabel.ludicrous.cloud`. You can typically leave the TTL (Time To Live) setting at its default value.

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Add Your Domain in GoHighLevel Agency Settings — In your GoHighLevel agency account, go to Agency View → Settings → Company. Scroll down to the Whitelabel section and locate the Whitelabel Domain field. Enter your *full* subdomain (e.g., `app.yourdomain.com`) into this field, then click the Update button to save your changes.

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Upload Your Agency Logo and Add Legal URLs — While still in Agency View → Settings → Company, ensure you upload your agency logo. The recommended size is up to 350x180 pixels and under 2.5 MB. Additionally, paste the full URLs for your Privacy Policy and Terms & Conditions into their respective fields. This ensures your branded login page includes essential legal links.

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Verify Domain Propagation and SSL — Allow some time for DNS changes to propagate globally, which can take up to 30 minutes. After waiting, open your branded URL (e.g., `http://app.yourdomain.com`) in a web browser. Confirm that the branded login page loads correctly with your logo and that HTTPS is active, indicating that the SSL/TLS certificate has been automatically issued.

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Custom Web App Domain vs. API Domain: What's the Difference?

Understanding the distinction between the Custom Web App Domain and the API Domain is crucial for comprehensive branding within GoHighLevel. While both contribute to a branded experience, they serve different purposes.

Troubleshooting Common Issues

Common Mistakes to Avoid

• →Attempting to use a root domain (e.g., `yourdomain.com`) instead of a subdomain (e.g., `app.yourdomain.com`) for the web app.
• →Incorrectly typing the CNAME target value (`whitelabel.ludicrous.cloud`) at the DNS provider.
• →Having conflicting DNS records, such as both an A record and a CNAME record for the same subdomain.
• →Forgetting to clear the old custom domain value in GoHighLevel settings when attempting to update an existing setup.
• →Leaving the Cloudflare proxy (orange cloud) enabled for the CNAME record, which prevents SSL provisioning.

Frequently Asked Questions

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