Control Which Twilio Number Sends SMS to Leads in GoHighLevel

To explicitly control which Twilio number sends SMS, configure the 'From Number' dropdown within a Send SMS workflow step. If not specified, GoHighLevel uses a set of fallback rules, prioritizing conversation continuity via the Channel Number, then the account's Default Outbound Number. You can always verify the exact sender number by checking message details in the conversation view.

• ✓Always set a specific 'From Number' in your **Send SMS** workflow actions for predictable communication.
• ✓Understand GoHighLevel's fallback sequence: User's Assigned Number > Channel Number > Default Outbound Number.
• ✓The Channel Number is crucial for maintaining conversation continuity and preventing confusion for your contacts.
• ✓Regularly verify the actual sender number for critical messages by checking the SMS details in the conversation view.
• ✓Ensure all GoHighLevel users who send SMS have an active Twilio number assigned to them for consistent outbound messaging.

Take Control: Setting the SMS Sender in Workflows

GoHighLevel offers you direct control over which Twilio number sends an SMS message within your automated workflows. This is the most reliable way to ensure your leads receive messages from a specific, branded, or campaign-specific number, overriding any default system rules. Explicitly setting the 'From Number' in your workflows guarantees consistency and avoids confusion for your contacts.

1

Access Your Workflows — From the GoHighLevel dashboard, click on Automation in the left-hand menu. Then, select Workflows to view your existing automation sequences.

2

Open or Create a Workflow — Click on an existing workflow you wish to edit, or click + Create workflow to build a new one. This opens the workflow builder where you define your automation steps.

3

Add or Edit a 'Send SMS' Action — Locate an existing Send SMS action, or click the + icon to add a new action. Search for and select the Send SMS action type to configure your message.

4

Select the 'From Number' — Inside the Send SMS action settings, find the From Number dropdown menu. Click it to reveal a list of all active Twilio numbers associated with your sub-account.

5

Choose Your Desired Sender Number — Select the specific Twilio number you want to use for this particular SMS message. This selection will override any other system defaults or fallback rules for this workflow step.

6

Save Your Workflow Changes — After configuring the 'From Number' and other SMS details, click Save action. Then, click Save in the top right corner of the workflow builder to apply all changes.

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Understanding GoHighLevel's SMS Sender Fallback Logic

When you don't explicitly specify a 'From Number' in a workflow, or if an SMS is sent outside of a workflow (e.g., manually by a user), GoHighLevel follows a specific hierarchy to determine which Twilio number to use. Understanding this fallback sequence is crucial for predicting sender IDs and troubleshooting unexpected numbers. This system aims to maintain conversation continuity and ensure messages are always sent, even if a preferred number isn't available.

Confirming the Exact SMS Sender Number Used

Even with careful planning, sometimes you need to confirm exactly which Twilio number sent a particular SMS. GoHighLevel provides a straightforward way to check this directly within the conversation view. This is invaluable for auditing, troubleshooting, or simply understanding the customer's experience.

Troubleshooting Common Issues

Common Mistakes to Avoid

• →Not explicitly setting the 'From Number' in critical workflow SMS actions, relying solely on fallback rules.
• →Underestimating the importance of the 'Channel Number' for maintaining consistent communication with contacts.
• →Failing to configure a reliable 'Default Outbound Number' at the account level as a safety net.
• →Not assigning active Twilio numbers to individual GoHighLevel users, leading to unpredictable sender IDs for manual messages.
• →Neglecting to verify the actual sender number by checking message details, missing potential issues until contacts report them.

Frequently Asked Questions

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