GoHighLevel Documentation

Conversations & Messaging

8 guides — step-by-step instructions, troubleshooting and setup documentation.

Revset Labs Guide: How to Set Up a Manual SMS Action in GoHighLevel

To implement a manual SMS action in GoHighLevel, navigate to **Automation → Workflows → Create new workflow → Add action → Manual SMS**. This process takes

4 min read878 wordsRead →

Customize Your GoHighLevel Review Request Messages (SMS & Email)

beginner

To customize your review request messages (SMS & Email) in GoHighLevel, navigate to **Reputation → Settings**. Here, you will configure your primary review

4 min read992 wordsRead →

Create and Manage SMS Templates (Snippets) in GoHighLevel

beginner

To create SMS templates in GoHighLevel, go to **Settings → Business Profile → Company Info**. Scroll down to **SMS Templates (Snippets)** and click **Add N

4 min read1,030 wordsRead →

Troubleshoot SMS Delivery Problems in GoHighLevel Effectively

beginner

To troubleshoot SMS delivery issues in GoHighLevel, go to **Conversations** and locate the message with a red error badge. Review the specific error messag

5 min read1,193 wordsRead →

Control Which Twilio Number Sends SMS to Leads in GoHighLevel

beginner

To explicitly control which Twilio number sends SMS, configure the 'From Number' dropdown within a **Send SMS** workflow step. If not specified, GoHighLeve

4 min read924 wordsRead →

Enable GoHighLevel Number Intelligence for Better Communications

beginner

To enable Number Intelligence in GoHighLevel, go to **Settings → Phone System → Additional Settings**. Then, select the "Gather Intelligence on Unknown Pho

4 min read1,009 wordsRead →

Fix: Incoming SMS Not Forwarding in GoHighLevel Conversations

beginner

To ensure incoming SMS messages are forwarded from GoHighLevel Conversations, create a new workflow triggered by 'Customer Replied' via SMS. Set up an 'Int

4 min read1,065 wordsRead →

Automate Appointment Cancellation Notifications in GoHighLevel

beginner

To set up automatic cancellation messages for appointments, go to **Automation → Workflows**. Create a new workflow with an 'Appointment Status' trigger se

4 min read838 wordsRead →

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